Customer Experience Advisor

3 days ago


Tacoma, Washington, United States Express Full time

We are seeking a Retail Sales Specialist to join our team at Express. This role offers a unique opportunity to work in a dynamic environment and make a real impact on customer satisfaction.

Key Responsibilities

The Retail Sales Specialist will be responsible for:

  • Maintaining a clean and organized sales floor, checkout, fitting room, and stock room
  • Following company policies and procedures to ensure the safety of all associates and customers
  • Assisting with product launch changes according to company SOP
  • Providing a great customer experience
  • Processing transactions quickly and accurately reducing the customers wait time
  • Resolving customer service-related issues as they arise and determine resolution or escalate further communicate allissues and resolutions to Store Management
  • Driving credit and loyalty member programs by explaining benefits and encouraging customers to participate
  • Other essential functions may occur as directed by your supervisor

Requirements:

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

We offer a competitive salary range of $16.28 - $25.35 per hour, plus a range of benefits, including medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.


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