Customer Experience Advisor
3 days ago
We are seeking a Retail Sales Specialist to join our team at Express. This role offers a unique opportunity to work in a dynamic environment and make a real impact on customer satisfaction.
Key ResponsibilitiesThe Retail Sales Specialist will be responsible for:
- Maintaining a clean and organized sales floor, checkout, fitting room, and stock room
- Following company policies and procedures to ensure the safety of all associates and customers
- Assisting with product launch changes according to company SOP
- Providing a great customer experience
- Processing transactions quickly and accurately reducing the customers wait time
- Resolving customer service-related issues as they arise and determine resolution or escalate further communicate allissues and resolutions to Store Management
- Driving credit and loyalty member programs by explaining benefits and encouraging customers to participate
- Other essential functions may occur as directed by your supervisor
Requirements:
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
We offer a competitive salary range of $16.28 - $25.35 per hour, plus a range of benefits, including medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.
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