Service Manager

4 weeks ago

Columbus, Ohio, United States Good Food Restaurants Full time
Service Manager Job Description

About the Role:

We are seeking an experienced Service Manager to join our team at Beer Barrel Pizza & Grill in Columbus, OH. As a Service Manager, you will be responsible for enhancing the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices.

Key Responsibilities:

  • Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
  • Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
  • Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
  • Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
  • You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
  • Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
  • Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
  • Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
  • Uphold server tip credit and dual jobs compliance
  • Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
  • 100% table touches through the dot program
  • Communicate to the BOH manager and GM food quality issues or guest suggestions.
  • Responsible for drive-time and carryout accuracy
  • Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
  • Directly oversees the Guest Service Specialist (GSS) team
  • Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed

Requirements:

  • A minimum of 3 years of supervisory or management experience
  • Experience in a high-volume restaurant with a full-service bar
  • Knowledge of or certification in safe food handling procedures
  • Knowledge of or certification in safe alcohol and bar procedures
  • Experience Leading diverse teams of people
  • Experience training and mentoring new staff
  • Strong judgment which can be used to set and achieve goals
  • A positive and upbeat personality, capable of inspiring others
  • Basic business math skills and computer literacy

Work Environment:

  • This position is a full-time, 50-hour, exempt salaried position
  • This position reports directly to the General Manager
  • This position is 100% in-person

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy, and respect for each other.

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