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Medical Office Supervisor

1 month ago

College Park, Maryland, United States University of Maryland Full time
Job Title: Registration Supervisor

This role oversees front office operations, managing customer eligibility for services, appointment scheduling, insurance verification, payment collection, and resolving system issues.

Responsibilities include coordinating provider schedules, handling appointment requests, managing medical records requests and subpoenas, and engaging extensively with students and visitors.

The position includes supervisory duties, ensuring efficient customer processing, accurate information exchange, and successful appointment and billing processes-emphasis on delivering exceptional customer service, maintaining fiscal responsibility, and supervising Registration staff.

Additionally, the role involves leading assigned projects such as surveys, data collection, report preparation, and presentations. This position is crucial during public health emergencies and may require Saturday work.

Benefits and Requirements
  • Exempt Benefits Summary
  • Minimum Qualifications:
    • Minimum 5 years' experience with front desk operations in a medical setting required.
    • Minimum 2 years Supervisory experience required.
    • Experience in data analytics and analysis.
    • Project management experience.
  • Knowledge, Skills, and Abilities:
    • Requires thorough knowledge of front desk operations in a medical setting.
    • Requires extensive knowledge about accessing medical insurance information.
    • Skilled in use of common computer office software.
    • Ability to interact with challenging and diverse customer mix.
    • Ability to learn and utilize different computer programs and software.
Additional Information

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment.

The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.