Front Desk Associate

6 days ago


Harrisburg, Pennsylvania, United States Crunch Fitness Full time
Job Summary

The Front Desk Associate will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. This individual will demonstrate a strong understanding and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Key Responsibilities
  • Membership Sales: Meet and exceed sales targets by promoting membership packages and services to potential customers.
  • Customer Service: Provide exceptional customer service by greeting members and guests, responding to inquiries, and resolving issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, including checking in members, processing payments, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with members, guests, and staff to ensure a seamless and enjoyable experience.
  • Team Collaboration: Work collaboratively with other departments to achieve business objectives and provide a high level of customer satisfaction.
  • Professional Development: Participate in ongoing training and development to enhance skills and knowledge, ensuring a high level of professionalism and expertise.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with members, guests, and staff.
  • Customer Service Focus: A customer-centric approach to ensure exceptional service and a positive experience for all members and guests.
  • Sales and Marketing: Ability to promote membership packages and services, meeting and exceeding sales targets.
  • Time Management: Effective time management skills to prioritize tasks, manage multiple responsibilities, and meet deadlines.
  • Teamwork: Ability to work collaboratively with other departments to achieve business objectives and provide a high level of customer satisfaction.
What We Offer

Crunch Fitness offers a competitive compensation package, including a salary of $9/hour and a free gym membership. We are committed to providing a positive and supportive work environment, with opportunities for professional growth and development.



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