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Guest Services Coordinator

2 months ago

Houston, Texas, United States Pampered Pets Group LLC Full time
Position Overview

Are you passionate about providing exceptional service to both people and their pets?

Join Pampered Pets Group LLC as a Guest Services Coordinator. In this pivotal role, you will be the welcoming presence that greets our clients and their beloved animals upon arrival. Your responsibilities will encompass managing check-ins, scheduling appointments, and addressing inquiries, all while ensuring a pleasant atmosphere for our visitors.


Key Responsibilities:

  • Serve as the initial point of contact for clients and their pets, delivering a warm and professional welcome that establishes a positive experience.
  • Efficiently manage check-ins, check-outs, and appointment bookings with precision.
  • Respond to questions, provide detailed information about our offerings, and guarantee a smooth experience for every visitor.
  • Assist with administrative duties to support the seamless operation of our facility.

Core Duties:

  • Warmly greet clients and their pets, ensuring a hassle-free check-in and check-out process.
  • Handle phone calls, emails, and in-person inquiries with accurate information and a friendly attitude.
  • Utilize our management system to oversee bookings, appointments, and service schedules.
  • Ensure accurate billing for all services rendered.
  • Maintain a clean and inviting front desk area, adhering to cleanliness standards.
  • Collaborate with team members to coordinate guest services and accommodate special requests.

Benefits:

  • Performance Incentives: Earn bonuses and tips based on your performance.
  • Retirement Plan: We offer a 401(k) matching program to support your future.
  • Regular Feedback: Participate in quarterly performance reviews for continuous improvement.
  • Complimentary Services: Enjoy free lodging and daycare for your pets.
  • Insurance Options: Access supplemental insurance tailored to your needs.
  • Health Coverage: Comprehensive dental and vision insurance available.
  • Career Advancement: Opportunities for growth into roles such as Team Lead or Assistant Manager, with eligibility for promotion in just a few months.

Qualifications:

  • A genuine love for interacting with both people and animals, fostering a positive environment.
  • Strong verbal and written communication skills for effective client interaction.
  • A commitment to delivering the best possible experience for our guests and their owners.
  • Ability to work collaboratively with others, showcasing excellent communication abilities.
  • Maintain a positive attitude in a dynamic work environment.
  • Dependability and a willingness to assist colleagues as needed.
  • Commitment to keeping our facilities organized and spotless.
  • Comfortable with physical activity and outdoor work during shifts.
  • Understanding of animal behavior to ensure a harmonious environment.
  • Ability to lift up to 50 lbs and manage energetic pets.
  • Familiarity with computer systems for managing records and bookings.
  • Enthusiasm for personal growth and learning new skills.
  • Willingness to work a flexible schedule, including weekends and holidays.