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Administrative Support Specialist

2 months ago

Biloxi, Mississippi, United States PepsiCo Full time
Position Overview

About PepsiCo:

PepsiCo is a global leader in the food and beverage industry, with products enjoyed by consumers over one billion times daily across more than 200 countries and territories. Our diverse portfolio includes 22 brands that each generate over $1 billion in estimated annual retail sales.

Our vision is to be the Global Leader in Convenient Foods and Beverages by Winning with Purpose, which reflects our commitment to sustainable growth and purpose-driven business practices.

We are seeking a dedicated individual to fulfill a full-time role that encompasses reporting, dispute resolution, cashiering, settlement, and adherence to departmental Global Control Standards, along with additional responsibilities as required.

Key Responsibilities
  • Provide daily, weekly, and periodic reporting to our market operations.
  • Conduct thorough research and respond to customer dispute cases across various locations.
  • Monitor and manage customer inquiries through the response and recovery portal, ensuring timely resolutions.
  • Assist in settling driver routes within the cashiering and settlement system, including managing Full-Service Vending routes and verifying bank deposits.
  • Ensure compliance with GBS Controls for control and compliance on a daily, weekly, monthly, and quarterly basis.
  • Deliver administrative support in a professional, confidential, and organized manner.
  • Proactively manage communications via email and phone, coordinating issues as necessary.
  • Organize and maintain departmental files in both electronic and physical formats.
  • Adhere to document retention and data classification policies related to settlement processes.
  • Engage with local teams and market administration regularly.
  • Uphold a high level of integrity and professionalism when handling confidential information.
  • Demonstrate the ability to work effectively under pressure.
  • Administer specific applications and time-sensitive processes accurately and promptly.
  • Contribute to team efforts by achieving related results and participating in special projects as needed.
  • Perform other administrative and customer support tasks as assigned, including providing coverage for colleagues.

Compensation and Benefits:

  • The anticipated salary range for this position is between $37,000 - $51,500.
  • Actual starting salary will be determined based on location, job-related skills, and experience.
  • Eligible employees receive paid time off, including parental leave, vacation, sick leave, and bereavement.
  • PepsiCo offers a comprehensive benefits package, including Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance options, and a Defined Contribution Retirement Plan.
Qualifications
  • A minimum of three years of administrative experience is preferred.
  • At least two years of experience in preparing, presenting, and distributing reports is preferred.
  • Proficiency in data entry and familiarity with current software programs, particularly Excel and Teams, is required.
  • Strong teamwork skills and a willingness to assist colleagues are essential.
  • Excellent written and verbal communication abilities are necessary.
  • Proven experience in prioritizing tasks and managing multiple responsibilities with a sense of urgency.
  • Exceptional organizational, time management, and follow-up skills are crucial.
  • Candidates should be responsible, reliable, self-motivated, and proactive.
  • Ability to work independently with minimal supervision, set goals, and monitor progress is important.
EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

For more information about EEO rights as an applicant under the law, please refer to the available EEO is the Law & EEO is the Law Supplement documents.

Please view our Pay Transparency Statement.