Director of Operational Excellence

4 weeks ago

Chicago, Illinois, United States Freeman Full time
About Us

Freeman is a global leader in events, shaping exhibitions, exhibits, and events that drive audiences to action. With a data-driven approach and the industry's largest network of experts, our integrated full-service solutions leverage a 97-year legacy in event management and new technologies to deliver moments that matter.

Job Summary

As Director of Operational Excellence, you'll be an instrumental part of the regional E&ES team responsible for executing operational requirements for events at branches within the geographic region. Reporting to the EVP of Operations, this highly visible role requires using lean manufacturing, analytical skills, project management experience, and expertise in operational transformation to execute strategy and continuous improvement projects across the region.

Key Responsibilities
  • Lead and/or support priority projects that drive cost efficiency, operational efficiency, better customer service, and/or better controls as outlined by the business
  • Aid in the identification of new projects to add to the pipeline as priorities are completed
  • Scope and manage projects day-to-day
  • Own key stakeholder relationships, including cross-functional
  • Develop knowledge and understanding of risks and dependencies to assess the impact of issues and make useful recommendations to impacted stakeholders
  • Partner with various project managers and key stakeholders to develop an agreed engagement and escalation process, including risks and issues where dependencies have been identified
  • Analyze existing processes, procedures, and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance, or other possible methods
  • Perform evaluations and experiments and collect data to support changes in products/process
  • Write experience reports detailing experimental design, results, and conclusions, and present them to appropriate departments and management for review and comments
  • Design and develop processes to optimize efficient process flow, reduce process or product variability and costs, improve process capability, and improve employee safety
  • Plan, lead, and oversee the activities related to the analysis, design, implementation, execution, and operational management of the projects
  • Develop Key Performance Indicators and business process that will support sustaining improvements into the future
  • Ensure that process techniques are in alignment with the corporate goals and quality policy
Requirements
  • Lean and/or Six Sigma trained (Black Belt)
  • Bachelor's Degree in engineering or related field
  • Minimum 5 years CI and/or Quality experience of applying problem-solving methodology in work environment
  • Proficient at using problem-solving (Lean Six Sigma) tools
  • Strong computer skills (Excel, Word, PowerPoint)
  • Strong math/computational skills (analytical problem solving)
  • Professional communicator/presenter/facilitator
  • Highly organized, detail oriented, and accurate
  • Self-starter with ability to work autonomously and within team structures
  • Ability to influence, inspire, and motivate other personnel, including when no direct reporting relationship exists
What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These include medical, dental, vision insurance, tuition reimbursement, paid parental leave, life, accident, and disability insurance, retirement with company match, paid time off, and a commitment to diversity and inclusion.

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