Technical Lead, Software Engineering Specialist

1 week ago


Charlotte, North Carolina, United States BrightSpeed Full time
About the Role

We are seeking a highly skilled Technical Lead, Software Engineering to join our team at BrightSpeed. As a key member of our software development team, you will be responsible for leading the design, development, and implementation of CRM solutions using Salesforce and/or ServiceNow platforms.

Key Responsibilities
  • Lead CRM Solution Development: Design, develop, and implement CRM solutions that meet the specific needs of our organization, ensuring scalability, reliability, and performance.
  • Collaborate with Cross-Functional Teams: Work with business counterparts to gather insights and integrate implemented solutions that meet the user base's needs.
  • Customize and Configure CRM Applications: Customize and configure CRM applications to meet the specific needs of our organization.
  • Develop Integrations: Develop integrations between CRM systems and other enterprise applications, leveraging APIs and middleware technologies.
  • Provide Technical Guidance: Provide technical guidance and mentorship to junior engineers, fostering a culture of innovation, collaboration, and continual improvement.
  • Stay Up-to-Date with Industry Trends: Stay abreast of the latest industry trends, best practices, and emerging technologies in CRM, telecom, and related fields.
Requirements
  • Education: Bachelor's degree in computer science, engineering, or a related field.
  • Experience: 4-5 years of hands-on experience in software development, with a focus on CRM applications like Salesforce and/or ServiceNow.
  • Skills: Solid understanding of CRM concepts, data modeling, and business processes; experience with Agile development methodologies and tools (e.g., Scrum, Kanban, Jira); excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.


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