Implementation Specialist

3 days ago


Orlando, Florida, United States i3 Verticals Management Services, Inc. Full time
Job Description

Job Title: Implementation Specialist

Job Summary:

We are seeking a highly skilled Implementation Specialist to join our team at i3 Verticals Management Services, Inc. As an Implementation Specialist, you will play a critical role in the successful onboarding of new clients through a comprehensive end-to-end implementation process.

Key Responsibilities:

  • Client Consultation and Training: Engage with new clients to gather their needs and expectations, offering expert consulting on system optimization. Conduct training sessions for end-users on product functionalities.
  • Project Coordination: Collaborate with clients and internal teams to manage implementation projects efficiently, adhering to established protocols and timelines.
  • Database Development: Create customized databases for clients, ensuring system compatibility and resolving technical issues promptly.
  • Equipment Handling: Oversee equipment logistics to client sites and supervise the system installation process.
  • System Go-Live Support: Ensure a smooth transition during the system go-live phase, addressing any challenges proactively.
  • Post-Implementation Support: Provide immediate support post-implementation and coordinate with the support team for ongoing client assistance.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Relevant field or service industry experience preferred, with a strong background in project management and client-facing roles.
  • Skills: In-depth understanding of database development and system implementation. Exceptional communication and interpersonal skills for effective client and team interactions. Proficient in time management, prioritizing tasks, and problem-solving in a high-paced environment.
  • Certifications: At least 2 years working with Projects, Net+, Security +, CompTIA +, certifications a plus.

Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.



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