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Upgrade Coordinator

2 months ago

Nashville, Tennessee, United States Nashville Nissan Full time
Job Overview

At Nashville Nissan, we are seeking a highly skilled Upgrade Coordinator to join our team. As an Upgrade Coordinator, you will play a critical role in ensuring a seamless and efficient upgrade experience for our customers.

Key Responsibilities
  • Assist customers with the upgrade process, providing information on available upgrades and pricing options.
  • Collaborate with the sales team and service department to ensure a smooth upgrade process.
  • Maintain accurate records and documentation of all upgrade transactions.
  • Coordinate scheduling of upgrades and ensure timely completion.
  • Provide exceptional customer service and address any concerns or issues throughout the upgrade process.
  • Remain up-to-date on industry and product knowledge to effectively assist customers.
  • Collaborate with other departments to improve the upgrade process and enhance customer satisfaction.
  • Meet and exceed monthly upgrade goals set by management.
Requirements
  • High school diploma or equivalent, some college preferred.
  • Minimum of 2 years of experience in a customer service or sales role, preferably in the auto industry.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to work independently and in a team environment.
  • Proficient in Microsoft Office and comfortable learning new software systems.
  • Bilingual (Spanish/English) skills are a plus.
  • Must be able to work flexible hours, including weekends and evenings.
  • Valid driver's license and clean driving record.
EEOC Statement

Nashville Nissan is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, marital status, or any other legally protected group status. We are committed to creating an inclusive and diverse workplace and welcome individuals of all backgrounds to contribute to our team.