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Customer Service Representative

2 months ago


Plant City, Florida, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience at our fitness center.
  • Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all.
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues to management as needed.
  • Collaborate with colleagues to achieve sales and service goals, promoting a positive and supportive team culture.
Requirements
  • Previous customer service experience, preferably in a fitness or retail environment.
  • Basic computer proficiency and ability to learn new systems quickly.
  • A passion for fitness and health, with a strong desire to help others achieve their wellness goals.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • High School diploma or equivalent required, with a strong emphasis on customer service and teamwork.
Physical Demands
  • Ability to stand and walk for extended periods, with occasional lifting of up to 50 pounds.
  • Must be able to work in a fast-paced environment with frequent interruptions.