Field Services Representative I Installed Sales

1 day ago


Plant City, Florida, United States Builders FirstSource Full time
Purpose

As a Field Services Representative I Installed Sales, you will be responsible for addressing construction service and product issues at the customer's site to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.


Essential Duties and Responsibilities
  • Investigate and examine the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; report back to the Customer Service team on findings.
  • Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
  • Negotiate and approve third-party repair/adjustment; inspect completed work for quality adherence.
  • Plan and pace own work efficiency in order to meet daily, weekly, project, or team-related productivity goals.
  • Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers; attend periodic safety meetings as required; may recommend changes to improve safety procedures.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma or General Education Degree (GED), or equivalent combination of education and experience.
  • This position is considered entry-level with on-the-job training available.

Competencies
  • Knowledge of company products.
  • Knowledge of company product pricing, discount, and estimating formulas and guidelines.
  • Strong attention to detail.
  • Knowledge of basic math and measurement skills.
  • Good communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
  • Valid Driver's License.

Work Environment/Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations.

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

Work is performed on both company and customer sites and involves driving to customer locations.

Subject to both typical office environment and outside locations with temperature and weather variations.

May involve walking on uneven ground of a potential customer construction site.


At Builders FirstSource, we want you and your career to be greater than what you ever could have expected.

Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day.

Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love.

Our goal is simple - provide great plans that help you and your family to live happier, healthier, and more secure lives.

To view all our benefit offerings click here.


FirstSource is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) or email:

Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.


Pay Transparency Provision - English/Spanish



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