First Impressions Coordinator
3 weeks ago
The First Impressions Coordinator is a key role at Guidewire Software Headquarters, serving as the primary point of contact for all guests visiting our high-traffic location in San Mateo. This position requires exceptional poise, tact, and diplomacy while greeting and supporting executives, employees, and customers. Providing a high standard of hospitality, customer service, and positive energy is essential in this role.
Key Responsibilities- Concierge-Level Visitor Experience: Welcome visitors, employees, and trainees by greeting them in person or by telephone and following our visitor check-in process.
- Security and Access Protocols: Enforce security and access protocols to ensure the safety and security of Guidewire's employees and proprietary information.
- Office Supply Management: Order and distribute office supplies, including specialty items for various departments.
- Employee Onboarding: Assist with employee and contractor onboarding, including seating assignments at the local office.
- Policy Updates: Update workplace policies and processes relevant to intradepartmental and cross-functional business operations.
- Vendor Management: Manage office suppliers, courier accounts, and catering services.
- Mail and Package Distribution: Sort and distribute mail and packages daily.
- Lobby and Conference Room Maintenance: Oversee the general appearance of the lobby area and conference rooms.
- Event Management: Assist with conference room bookings and event management for internal and external stakeholders, working closely with the EA team.
- Catering and Logistics: Handle catering orders, delivery, and setup upon request.
- Workplace Services: Manage and respond to Workplace tickets, ensuring consistent communication and processes.
- Documentation and Shared Sites: Manage and update internal documentation and shared sites.
- Collaboration and Communication: Collaborate with the Global Workplace team on communications and internal projects.
- Space Management and Planning: Coordinate and maintain Workplace services and operations, including micro-kitchens, janitorial services, maintenance, building access, and employee amenities.
- Special Projects: Assist with special projects as assigned by the manager.
- 2+ Years of Related Facility Experience
- High Level of Customer Service and Employee Engagement
- Strong Organizational and Time Management Skills
- Ability to Work with a High Sense of Urgency
- Proficient in Google Workspace Environment
- Willingness to Learn New Systems
- Some Knowledge of Ergonomics and Life Safety Systems
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
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