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Customer Service Representative

2 months ago

Fort Worth, Texas, United States OneMain Financial Full time

Customer Service Specialist Role Overview

We are seeking a highly skilled Customer Service Specialist to join our team at OneMain Financial. As a key member of our quality-driven team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Respond to inbound caller inquiries on general claim or benefit questions and status requests, with a focus on quality and first call resolution.
  • Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures.
  • Negotiate with customers to resolve account matters and maintain accurate information and documentation on customer accounts.
  • Process calls from internal Team Members with inquiries on benefits or policies and maintain accounts and update information in various databases.
  • Provide explanations of programs, benefits, and policies and track the reason for each call to ensure successful resolution.
  • Work collaboratively as a team member and individual contributor in a goal-oriented environment to meet individual and team targets.

Requirements:

  • High School Diploma or equivalent.
  • 3+ years of Customer Service experience.
  • Good verbal and written communication skills, with a high degree of accuracy.
  • Self-starter with minimal supervision required.
  • Ability to handle multi-faceted tasks and resolve difficult or pressure situations.

Preferred Qualifications:

  • Customer service experience, contact center experience preferred.
  • Insurance experience preferred.

About OneMain Financial:

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and more.