Hotel Guest Services Associate

3 weeks ago


Santa Rosa, California, United States AC Santa Rosa Downtown Full time

About Us: At the AC Santa Rosa Downtown, we pride ourselves on delivering exceptional guest experiences and creating memorable stays for our travelers. Our hotel features modern design, upscale amenities, and a prime location in the heart of historic Railroad Square.

Responsibilities:
  • Registration and Check-In/Check-Out: Register guests, handle room assignments, and facilitate smooth check-ins and check-outs.
  • Guest Service: Provide exceptional guest service, responding to inquiries, resolving issues, and exceeding expectations.
  • Front Desk Operations: Manage the front desk, handle incoming and outgoing mail, packages, and messages, and maintain a clean and organized workspace.
  • Team Collaboration: Collaborate with fellow associates and other departments to ensure seamless communication and coordination of guest services.

Requirements: To succeed in this role, you must have excellent communication and problem-solving skills, be able to multitask, and work effectively under pressure. You should also be proficient in using Microsoft Office Suite and have basic knowledge of financial data and arithmetic functions.

Salary Range:

$16-$21.52 per hour, depending on experience.

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