Collaboration Network Engineer

7 days ago

Washington, Washington, D.C., United States Arena Technical Resources Full time

Job Description:



We are seeking a highly skilled Collaboration Infrastructure Engineer to join our team at Arena Technical Resources. As a key member of our dynamic program team, you will be responsible for managing and troubleshooting complex collaboration services based on AV/VTC/VoIP technologies and components.



Key Responsibilities:





  • Perform day-to-day activities required to manage AV/VTC systems and Collaboration services, including implementation and management, as well as troubleshooting of complex network issues.

  • Provide installation and break/fix support to all AV/VTC/Collaboration infrastructure components.

  • Perform basic system administration and configuration, including network, security, management, SNMP, NTP, backups, diagnostics, reports, and more.

  • Communicate between CMS and Cisco Unified Communication Manager (CUCM), view active calls, check cluster status, and perform other basic operations tasks.

  • Expressway administration, fraudulent call checks, and basic troubleshooting.

  • Add or modify an endpoint, perform and verify backups, and gather reports for distribution and review by senior team members and client.

  • Basic endpoint configuration and administration.



Requirements:





  • Must have 1-3 years of experience in backend collaboration and AV/VTC/VoIP infrastructures, including implementing and managing AV/VTC/VoIP and related collaboration equipment.

  • Must understand fundamentals of IP addressing, subnetting, default gateways, Layer 2 switching, trunking, VoIP network connections, Layer 3 routing, and basics of routing protocols like OSPF and BGP.

  • Must possess skills and knowledge in managing and troubleshooting complex collaboration services based on AV/VTC/VoIP technologies and components.

  • Must be a US Citizen (without dual citizenship) with the ability to obtain Public Trust clearance.



Arena Technical Resources, LLC, is an Equal Opportunity Employer who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.

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