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Customer Service Representative

2 months ago

Waterbury, Connecticut, United States CarMax Full time
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.

Key Responsibilities
  • Provide personalized support to customers throughout their car-buying journey, from initial contact to delivery.
  • Conduct thorough vehicle inspections and assessments to ensure accurate appraisals and customer satisfaction.
  • Process sales paperwork and manage customer contracts with attention to detail and accuracy.
  • Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
  • Stay up-to-date on product knowledge and market trends to provide informed recommendations to customers.
Requirements
  • High school diploma or equivalent required.
  • Previous sales and customer service experience preferred.
  • Valid driver's license required.
  • Basic computer skills and proficiency in Microsoft Office Suite preferred.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest and transparent car-buying experience. Our team of over 25,000 associates work together to provide exceptional customer service and achieve our mission of making car buying easier and more enjoyable for our customers.