Customer Service Liaison

4 days ago


Waterbury, Connecticut, United States Waterbury Health Full time
Job Summary

As a key member of the patient care team, the Customer Service Associate plays a vital role in ensuring a positive experience for our patients and their families. Under the guidance of the nurse manager, this individual will provide exceptional customer service, communicate effectively with patients and staff, and perform administrative and coordinative functions to support the delivery of high-quality patient care.

Key Responsibilities
  • Provide excellent customer service to patients, families, and staff
  • Communicate effectively with patients and staff to ensure seamless care transitions
  • Perform administrative tasks, such as data entry and record-keeping
  • Coordinate with the patient care team to ensure timely and effective care delivery
  • Collaborate with staff to resolve patient concerns and issues
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and knowledge of software applications

Waterbury Health is committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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