Car Wash Customer Service Representative

1 day ago


Waterbury, Connecticut, United States Balise Auto Full time
Job Title: Car Wash Customer Service Specialist

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our Car Wash team as a Customer Service Specialist. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction and retention.

Key Responsibilities:

* Answer inbound calls from customers in a timely and efficient manner
* Handle and resolve customer complaints in a professional and courteous manner
* Update monthly membership plans and resolve customer concerns related to membership plans
* Respond to online reviews and update customers on new promotions when applicable
* Communicate with Site Managers and Company Management as needed

Environmental & Physical Requirements:

* While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear
* While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weights, or exert a force up to a maximum of 25 pounds

Benefits:

* Health, dental, life, and disability insurance
* 401(k) with company match
* Flexible spending accounts
* Paid Time-Off

Qualifications:

* Excellent customer service skills
* Ability to learn product knowledge and upsell customers on services
* Ability to answer phone calls and multitask
* Basic computer skills are required
* Call Center experience preferred, but not required

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