Customer Service Team Lead

3 weeks ago


Danbury, Connecticut, United States Floor & Decor Full time
Customer Service Supervisor Job Description

Floor & Decor is seeking a Customer Service Supervisor to provide exceptional customer service and lead a team of Customer Service Associates. Key responsibilities include:

Key Responsibilities:
  • Direct and manage a team of Customer Service Associates to ensure a high level of customer satisfaction.
  • Develop and implement customer service strategies to drive sales and improve customer experience.
  • Process customer transactions, including refunds and exchanges, in a timely and efficient manner.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service across all touchpoints.

Floor & Decor is a dynamic and fast-paced retail environment that requires strong leadership and communication skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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