Customer Service Director

4 days ago

Danbury, Connecticut, United States Arcmed Full time
Job Summary

The Director of Customer Service will be responsible for overseeing customer service in the U.S. and developing strategies to enhance the overall customer service experience and drive customer satisfaction and loyalty.

Key Responsibilities
  • Lead and manage the customer service team, providing guidance, coaching, and support to ensure high performance and achievement of departmental goals.
  • Establish and maintain effective communication channels with customers, ensuring their needs and concerns are addressed promptly and to their satisfaction.
  • Work with application engineer(s) and customer service representative(s) on an account team to develop a plan to grow and service the territory and assigned accounts.
  • Develop an annual business plan to grow new business.
  • Understand and be responsible for pricing, quoting, and proposals.
Requirements
  • Bachelor's degree with minimum 5 years of customer service experience or related field.
  • Excellent ability to communicate orally and in writing in English.
  • Well-developed literacy, numeracy, and computer skills with a technical aptitude.
Preferred Qualifications
  • Experience with Epicor a plus.
  • Office 365; SharePoint; Teams; Visio; and OneNote preferred.
  • Working knowledge of UKG-UltiPro and Workday a plus.
Work Environment

The Director of Customer Service will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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