Executive Hotel Operations Manager
2 days ago
The Maven is a 172-key hotel located in the heart of Denver's Dairy Block, creating a connection between The Alley and the hotel. This inviting space welcomes locals and guests alike.
Job OverviewWe appreciate attention to detail, respect for craft, and celebrate local creatives with a rotating collection of art and handmade products. As part of Sage Hospitality Group, we strive to deliver excellence in every aspect of our operations.
Main Responsibilities:- Lead the management of restaurant(s), room service, and lounge(s) to achieve exceptional customer satisfaction, quality service, and meet/exceed financial goals.
- Hire, train, empower, coach, and counsel employees, resolving conflicts through fair treatment policies, discipline, and termination when necessary.
Implement and manage all company programs to ensure compliance with safety and sanitary regulations, federal, state, and local laws, providing optimal levels of quality service and hospitality to guests.
Additional Responsibilities:- Develop and implement marketing strategies for food and beverage outlets, including menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines.
- Manage maintenance and sanitation of food and beverage areas and equipment in the hotel, protecting assets, complying with regulations, and ensuring quality service.
- Resolve customer complaints to maintain high levels of customer satisfaction and quality.
- Demonstrate advanced knowledge of principles and practices within the food and beverage/hospitality profession.
- Possess experiential knowledge required for management of people, complex problems, and food and beverage management.
- Exhibit excellent communication skills for telephone and face-to-face interaction with guests, corporate office, and associates.
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and more
Estimated Salary: $65,000 - $85,000 per year.
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