Executive Director of Operations
3 days ago
Job Summary
We are seeking an experienced Executive Director of Operations to join our team at Atticus Franchise Group, LLC. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our massage and wellness centers.
About the Role
The Executive Director of Operations will lead our team in delivering exceptional customer service, achieving sales and profitability goals, and maintaining a positive work environment. You will oversee daily operations, including staff management, inventory control, marketing, and human resource functions.
Responsibilities
- Oversight of daily operations, ensuring excellent service delivery to all members and guests
- Achievement of membership and retail sales and profitability goals, partnering with the franchise owner to monitor progress
- Staff management, training, monitoring, and coaching performance of sales associates
- Establishment and monitoring of staff work schedules and management of human resource functions, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, and record keeping
- Key business operations management, including inventory, bank deposits, marketing, etc.
- Maintenance of a professional, clean, and safe environment for employees, members, and guests, developing a culture that embodies the Massage Envy brand's core values of optimism, gratitude, excellence, consistency, and empathy
- Leadership and encouragement of employee engagement through active participation in franchise-wide social media campaigns and operations competitions
Ideal Candidate
The ideal candidate will possess strong customer service orientation, effective communication skills, and excellent leadership and influencer abilities. They should have experience in management, marketing, and sales within a service or retail industry, with proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports. The candidate should also demonstrate problem-solving skills, goal setting, delegation, and effective interaction with and leadership of staff.
Benefits
- Bonuses and Incentives
- Paid Time Off
- 401K Retirement plan for Full-Time employees
- Discounted Pet Insurance through Fetch
- Company Contributed Medical Insurance
- Vision, Dental, Accident, Short-Term Disability, Long-Term Disability, and Life Insurance
Salary Information
The salary range for this position is estimated to be between $22.00 and $23.00 per hour, commensurate with experience.
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