Onsite AV Support Specialist

4 weeks ago


Chicago, Illinois, United States AVI-SPL Full time

About the Role

AVI-SPL is seeking a skilled AV Systems Maintenance Engineer to join our team. As an AV Systems Maintenance Engineer, you will be responsible for providing on-premises support for AVI-SPL customers at customer sites. Your primary goal will be to deliver a world-class customer service experience.

Key Responsibilities

  • Setup and breakdown of conference spaces to meet customer event needs
  • Perform preventative maintenance tasks to maintain customer spaces, including testing and repairing cables, and testing and repairing various hardware components
  • Field installation of control programs, including uploading and downloading capability
  • Deliver field service support of control programs, including minor edits, compilation, upload, and download capability
  • Perform support tasks in a timely and quality-conscious manner, including meeting support, general break-fix maintenance, video/audio recording support
  • Provide field service support of networked devices
  • Collaborate with internal and external teams in a professional manner that reflects the values of AVI-SPL
  • Understand and adhere to local safety standards for all site duties
  • Provide job site documentation and end-user training as needed
  • Setup and troubleshoot various audio/video/presentation systems
  • Travel to various job sites as required
  • Must be flexible to work after hours and weekends when required

Requirements

  • Effectively communicate with employees, customers, and colleagues
  • Ability to use hand and power tools in a safe and efficient manner and to solder and crimp connectors
  • Ability to manage small to medium projects
  • Familiarity with minor programming, including changes and troubleshooting
  • Ability to work and think independently and ensure to meet deadlines
  • Intermediate computer knowledge
  • Knowledge of basic signal flow for audio, video, and control
  • Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
  • Minimum of a High School Diploma or equivalent
  • Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools, and materials

Preferred Qualifications

  • Minimum of 3-5 years of audiovisual integration and/or service experience
  • Formal education in Electronics or a related field
  • The following training certifications:
  • AMX Intro to Networking for AV Professionals
  • AMX Programmer I
  • Crestron Professional Installation
  • Essentials of Crestron Programming Certification
  • Exton AV Associate Certification
  • InfoComm Quick Start to the Audio-Visual Industry
  • InfoComm CTS General Certification

About AVI-SPL

  • Medical benefits, including vision and dental
  • Paid holidays, sick days, and personal days
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities

Equal Opportunity Employer

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.


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