Front Desk Representative

2 weeks ago


Brownsburg, Indiana, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Member Engagement: Greet members, prospective members, and guests, providing a superior level of customer service and creating a positive member experience.
  • Front Desk Operations: Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous customer service experience preferred.
  • Technical Skills: Basic computer proficiency and ability to learn new systems.
  • Personal Qualities: A passion for fitness and health, upbeat and positive attitude, punctuality, and reliability.
  • Communication Skills: Exceptional customer service skills, strong listening skills, and ability to empathize and problem-solve.
  • Education: High School diploma or equivalent required.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.


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