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Medical Support Assistant

4 months ago

Brownsburg, United States Department Of Veterans Affairs Full time
Summary

The Medical Support Assistant is responsible for a range of duties that represents the full-performance level, and which include responsibility for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines; monitors recall; contacts patient for consult clinic visit via telephone and uses patient driven scheduling; interacting with both internal and external customers.



Duties

Duties of the Medical Support Assistant are to include, but not limited to:

  • Provides front-line assistance to customers with questions or concerns.
  • Responsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
  • Schedules, cancels, and re-schedules patients' appointments and/or consults.
  • Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.
  • Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
  • Verifies and updates demographics and insurance information.
  • Demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
  • Complies with Employee Education requirements by completing mandatory annual assignments and with any other training or education requirements as determined by the supervisor.
  • Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public.
Work Schedule: Monday- Friday tour options - 7:00am to 3:30pm; 7:30am to 4:00pm; 8:00am to 4:30pm
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required
Recruitment Incentive: Authorized