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Guest Service Representative

2 months ago

Brownsburg, Indiana, United States commonwealth Hotels Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Commonwealth Hotels. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities

  • Welcome and check-in guests, ensuring a warm and welcoming experience
  • Act as a point of contact for guests who require assistance or information, responding promptly and professionally
  • Arrange activities, excursions, and transportation for hotel guests as requested
  • Provide recommendations and information about local attractions, restaurants, and services
  • Handle and distribute messages and mail, as well as redirect calls and make reservations
  • Address guest issues and complaints in a timely and effective manner

Requirements

  • High school diploma or equivalent required
  • One year of experience in the hospitality industry, preferably in a front desk or guest service role
  • Knowledge of the local area and ability to make recommendations
  • Excellent time management, organizational, customer service, and interpersonal skills
  • Ability to work weekends and holidays

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment