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Acura Service Consultant

2 months ago

Roslyn, New York, United States Rallye Motor Company Full time
Job Overview

The Rallye Motor Company, a leading luxury automotive organization, is seeking an Accelerated Service Consultant for Rallye Acura. The successful candidate will be dedicated to a long-term career with a dynamic team, significantly impacting the service department's performance while ensuring a tailored and efficient automotive experience for customers. We are looking for a motivated, dependable, and customer-focused individual.

Key Responsibilities

The responsibilities for this role encompass, but are not limited to:

  • Developing ongoing advisory relationships with clients by being accessible during business hours to address inquiries, clarify necessary repairs, and schedule future service appointments.
  • Encouraging the sale of relevant services, parts, and accessories by accurately assessing the customer's service requirements and possessing a comprehensive understanding of the Acura product and service offerings.
  • Formulating agreements with customers by identifying and confirming their service needs, documenting vehicle and customer details, and ensuring that no work commences without prior customer consent.
  • Verifying that all vehicle damages are properly recorded on the check-in documentation. Assisting in vehicle inspections to accurately determine customer service requirements, thereby minimizing the likelihood of return visits due to incorrect repair orders.
  • Maintaining the customer follow-up system in accordance with Acura's standards.
Company Commitment

The Rallye Motor Company is dedicated to attracting and retaining a skilled and diverse workforce that enhances our culture of exceptional customer service and automotive excellence. We aim to provide our team members with various career opportunities that foster personal development, work-life balance, and equality. Our competitive benefits, emphasis on employee growth and development, along with significant earning potential, are just a few reasons to consider a career with Rallye.

Compensation

PAY RANGE: $45,000 - $70,000 ANNUALLY

Qualifications
  • At least 1 year of experience with Rallye Motor Company.
  • Experience with CDK or E-Leads is preferred.
  • Possession of a valid Driver's License.
  • Exceptional customer service abilities.
  • Willingness to learn automotive retail center computer systems (CDK system preferred).
  • Strong verbal and written communication skills, along with organizational capabilities.
  • Friendly and patient demeanor with excellent customer relations skills.
  • Professional appearance.
Benefits
  • Leading industry pay structure
  • Comprehensive benefits package including medical, dental, and vision coverage for employees and their families.
  • Company-sponsored life insurance with options for additional coverage.
  • Voluntary short-term and long-term disability insurance available.
  • Additional voluntary benefits such as Aflac and LegalShield.
  • Paid time off and holidays.
  • 401K retirement plan.
  • Employee Assistance Program.