Service Advisor

2 days ago


Cumming, Georgia, United States MarineMax Full time
{"Job Summary We are seeking a highly skilled Service Advisor to join our team at MarineMax. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support. Key Responsibilities * Assist the Service Manager in day-to-day operations, including scheduling and distribution of work for technicians and yard team * Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for work and follow up on timely completion * Coordinate with the manufacturer and/or extended warranty companies to obtain approval for repairs, if required * Greet customers, determine their needs, and provide clear and precise instructions on the work order for the technician * Answer incoming calls in a professional manner and return all customer calls prior to close of business each day * Promote the sale of additional labor services, parts, and accessories in a professional manner for each customer * Obtain customer signature on every work order and collect payment for work prior to releasing the customer's boat * Schedule, coordinate, and follow up on sublet contractors * Inspect the quality of work performed as required, prior to delivery to the customer * Communicate with the customer during repairs and coordinate customer pick-up * Finalize and invoice work orders * Provide prompt, detailed, and timely flow of all paperwork Key Result Areas * Internal/external customer satisfaction * Turnaround time on repair work * Effective communication with the customer * Accurate invoices * Accurate and organized service repair orders * Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed Requirements * High school diploma or equivalent required * 2+ years of experience in a service-related role * Excellent communication and customer service skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving skills and attention to detail What We Offer * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Equal Employment Opportunity MarineMax is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. MarineMax uses E-Verify MarineMax uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Apply Now If you are interested in this opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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