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Customer Solutions Product Manager
2 months ago
At Edwards Lifesciences, our Customer Solutions teams are committed to delivering compassionate care and meaningful interactions to patients, clients, and stakeholders.
As a vital member of this team, you will collaborate across various departments to ensure our stakeholders receive the necessary support and feel connected to our mission of prioritizing patients in every decision.
Role Overview:
The Product Manager will engage directly with our commercial business stakeholders (Sales, Service, and Medical Affairs) and our IT scrum teams to prioritize and implement the product roadmap, articulate user stories, and represent the voice of the customer throughout product processes.
This position will also communicate and provide regular updates to the business regarding backlog status, team productivity metrics, and product demonstrations.
This role requires close collaboration with key internal business stakeholders to identify business process gaps and solution needs that align with the primary business objectives for the Scrum team.
Work Schedule:
Due to the collaborative and intricate nature of this work, this position necessitates onsite presence 4 days a week. After the initial 6 months of employment, the role will require onsite attendance at least 2-3 days per week.
Your Impact:
- Collaborate with business stakeholders to translate detailed capability requirements into user stories and acceptance criteria, fostering a shared understanding of the challenges and desired outcomes with Scrum team members.
- Execute the capability roadmap while refining and prioritizing product backlog items in alignment with regional business priorities.
- Represent business capabilities and priorities on Scrum project teams to ensure key deliverables are met and communicated proactively to all stakeholders, ensuring that each deliverable meets outcome criteria before being presented to the business.
- Act as a subject matter expert in business capabilities, demonstrating expertise in relevant processes.
- Align stakeholders to a cohesive business capability roadmap, managing scope and priority changes while communicating proactively with the business.
- Perform other incidental duties as required.
Qualifications (Required):
- Bachelor's Degree in a relevant field with 8+ years of hands-on experience OR Master's Degree with 6+ years of experience managing complex projects.
- Experience with key digital commercial technologies.
- Scrum Certified or Registered Product Owner.
- Proven experience in Agile methodology.
Preferred Qualifications:
- Demonstrated proficiency in MS Office Suite and related project management systems.
- Exceptional documentation, communication, and interpersonal relationship skills, including negotiation and relationship management capabilities.
- Adherence to all company policies and regulations, ensuring adequate control measures to prevent injuries and protect the environment.
At Edwards Lifesciences, we align our overall business objectives with performance, offering competitive salaries, performance-based incentives, and a diverse range of benefits programs to meet the individual needs of our employees and their families.
Edwards is an Equal Opportunity/Affirmative Action employer, including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is dedicated to safeguarding our vulnerable patients and the healthcare providers caring for them. Therefore, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, you will need to provide proof of vaccination unless a medical or religious accommodation is granted.
This vaccination requirement does not apply in locations where it is prohibited by law.
Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring. Our commitment to improving patient outcomes drives us to collaborate with leading clinicians and researchers to address unmet healthcare needs.
Headquartered in Irvine, California, Edwards Lifesciences employs over 15,000 individuals worldwide, all dedicated to enhancing the quality of life for patients.
