Production Crew Chief

1 week ago


Charlotte, North Carolina, United States SERVPRO Full time
Job Description:

As a valued member of our team, you will be responsible for managing and completing restoration projects according to our company's processes and procedures. This includes responding to service calls, setting up and establishing efficient job flow, coordinating requirements for the job, completing job documentation, performing and supervising production work, and monitoring assigned jobs from start to finish.

Key Responsibilities:
  • Explain restoration processes and answer customer questions, as needed
  • Monitor, communicate, and respond to customer needs/concerns to ensure customer satisfaction
  • Communicate clear expectations to production technicians and supervise their activities
  • Perform restoration processes as scheduled and ensure quality control
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
  • Resolve problems quickly as they arise
  • Manage job file documentation to ensure complete and accurate project details
  • Manage and control costs of restoration projects
  • Manage assets by protecting and using equipment and materials properly
  • Clean and maintain vehicles, equipment, warehouse, and office areas
  • Perform sales and marketing activities, including add-on sales and security checks
Requirements:
  • Effective written and oral communication
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to travel locally or out of state when necessary
Physical and Work Environment Requirements:
  • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
  • Exposure to chemicals
  • Walking and standing for long periods of time, driving, sitting, climbing
  • Ability to climb ladders and work at ceiling heights
  • Ability to work in tight spaces (e.g., crawls spaces under buildings)
  • Repetitive pushing/pulling/lifting/carrying objects

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