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Junior Systems Engineer

2 months ago


Annapolis Junction, Maryland, United States WOOD Consulting Services, Inc Full time

Position Overview

Junior System Administrator

We are seeking a motivated Junior System Administrator to contribute to a dynamic agile team utilizing the Scaled Agile Framework (SAFe) methodology. The successful candidate will play a crucial role in the daily administration and operational support of a sophisticated network environment comprising distributed systems.

Key Responsibilities

  • Monitor and maintain infrastructure systems, applications, and processes, ensuring timely identification and resolution of issues.
  • Respond to hardware and software incidents affecting local users, collaborating with senior system administrators as needed.
  • Manage IT Help Desk inquiries, ensuring professional and prompt responses.
  • Utilize enterprise monitoring tools to track system alarms and alerts.
  • Assist in troubleshooting and resolving hardware and software challenges, including network connectivity issues.
  • Provide technical support to collaborative workgroups on overlapping projects, fostering positive inter-departmental relationships.
  • Communicate effectively with users regarding system outages and updates.
  • Proactively inform customers of any delays in infrastructure processes that may affect their operations.
  • Execute information assurance vulnerability alerts (IAVAs) management and system security scanning as per established System Security Plans.
  • Initiate IAVA responses, conduct security scans, and implement necessary patches and updates across various IT and network systems.
  • Contribute to the development and maintenance of documentation to facilitate incident resolution.
  • Support the implementation of IT enhancements and participate in project initiatives.

Qualifications

Required:

  • A minimum of 4 years of relevant experience.
  • Hands-on experience in providing user assistance in an IT or customer service role.
  • Experience in documenting technical processes and providing information.
  • Familiarity with Data Center design and configuration.
  • Experience with complex IT systems, including network switches, routers, and operating systems.
  • Knowledge of IT system optimization and troubleshooting techniques.
  • Ability to respond quickly and clearly to customer inquiries.
  • Commitment to best practices, including adherence to maintenance windows and change control procedures.
  • Strong analytical skills and attention to detail.
  • Ability to work independently and collaboratively within a team.
  • Willingness to respond to emergency system administration issues on an as-needed basis.
  • Ability to travel up to 25% for local program support.

Preferred:

  • BS degree in a technical field with at least 4 years of relevant experience.
  • Familiarity with security standards and network security technologies.
  • Experience in software configuration management and development environments.
  • Experience in Agile Development Environments.

WOOD Consulting Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.