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Virtual Customer Service Associate II
1 month ago
Our team of Customer Service Associates provides exceptional customer service to our financial customers. We believe in establishing a professional rapport with each customer while ensuring service expectations are met. No financial services experience is required. Our diverse associates, including new graduates and career changers, come from various backgrounds. A college degree, computer skills, and strong problem-solving abilities are highly recommended.
Key Responsibilities:
- Connect customers with solutions that help them achieve their financial goals through consultative conversations.
- Take ownership of customer requests by navigating through their situations.
- Actively listen to understand the underlying needs of a customer's request.
- Position appropriate solutions based on the customer's needs.
- A competitive salary of $27.45 per hour.
- Ample development resources to advance your skills.
- Opportunities to face challenges in financial services and technology.
- The time to give back to local charities in your community.
- A collegial environment with collaboration, flexibility, and respect.
