Clinical Service Representative
7 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Clinical Service Representative to join our team at Henry Ford Wyandotte Hospital. As a key member of our front desk team, you will be responsible for providing exceptional patient service, managing patient registration activities, and ensuring a smooth and efficient patient experience.
Key Responsibilities:
- Manage patient registration activities, including face-to-face check-in and check-out, preregistration, and insurance verification
- Provide exceptional patient service, responding to patient inquiries and resolving issues in a timely and professional manner
- Collect and process patient payments, including cash collections and chart reconciliation
- Work effectively with patients, visitors, medical staff, and other clinic and/or hospital personnel to ensure a positive and efficient patient experience
- Meet productivity and quality standards, including timely completion of tasks and accurate data entry
Requirements:
- 1-2 years of medical office experience
- Working knowledge of Epic or similar electronic health record system
- High School Diploma or equivalent
- Basic computer skills, including knowledge of software and navigation
- Ability to work effectively in a fast-paced environment with frequent interruptions
- Strong organizational skills and ability to multi-task
Additional Information:
- Organization: Henry Ford Health System
- Department: HFWH Cardiology - Brownstown
- Shift: Day Job
- Union Code: Not Applicable
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