Clinical Service Representative

4 weeks ago


Brownstown Charter Twp MI USA, United States Henry Ford Health System Full time

Job Summary:

We are seeking a highly organized and detail-oriented Clinical Service Representative to join our team at Henry Ford Wyandotte Hospital. As a key member of our front desk team, you will be responsible for providing exceptional patient service, managing patient registration activities, and ensuring a smooth and efficient patient experience.

Key Responsibilities:

  • Manage patient registration activities, including face-to-face check-in and check-out, preregistration, and insurance verification
  • Provide exceptional patient service, responding to patient inquiries and resolving issues in a timely and professional manner
  • Collect and process patient payments, including cash collections and chart reconciliation
  • Work effectively with patients, visitors, medical staff, and other clinic and/or hospital personnel to ensure a positive and efficient patient experience
  • Meet productivity and quality standards, including timely completion of tasks and accurate data entry

Requirements:

  • 1-2 years of medical office experience
  • Working knowledge of Epic or similar electronic health record system
  • High School Diploma or equivalent
  • Basic computer skills, including knowledge of software and navigation
  • Ability to work effectively in a fast-paced environment with frequent interruptions
  • Strong organizational skills and ability to multi-task

Additional Information:

  • Organization: Henry Ford Health System
  • Department: HFWH Cardiology - Brownstown
  • Shift: Day Job
  • Union Code: Not Applicable


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