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Technical Specialist

2 months ago

Oskaloosa, Iowa, United States Musco Sports Lighting Full time
Job Title: Technical Specialist

We are seeking a highly skilled Technical Specialist to join our team at Musco Sports Lighting. As a Technical Specialist, you will play a critical role in supporting our internal team and external customers by providing technical expertise and assistance in troubleshooting and resolving product performance issues.

Key Responsibilities:
  • Offer frontline telephone support to internal and external customers, addressing warranty and non-warranty related product inquiries and issues.
  • Provide remote assistance to customers in troubleshooting voltage-related issues, spanning from 24Vac to 480Vac and 5Vdc-1000Vdc.
  • Resolve communication-related concerns efficiently over the phone with external customers, encompassing Power-line communication, 485 Wireless, fiber, cellular, and Ethernet.
  • Collaborate closely with various departments, including Engineering, Project Management, Field Technicians, Research and Development (R&D), Sales, and internal services team to uphold exceptional standards of customer service.
  • Conduct thorough root cause analyses to identify and report product performance issues to management and the Research and Development (R&D) team.
Requirements:
  • Strong analytical, technical, and problem-solving skills.
  • Advance knowledge of electronic systems and/or communications, with proficiency in three or more of the following areas: cellular, Ethernet, fiber, wireless, and networking.
  • Advance knowledge of single-phase and three-phase electrical power as well as DC electrical applications.
  • Strong verbal and written communication skills.
  • Knowledge of National Electrical Code and Standards a plus.
  • Bilingual Spanish/English preferred, to support our Latin America markets.
About Musco:

Musco is the global leader in sports and large area lighting solutions. We believe work should be fun – at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University's Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If you'd like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you.

What We Offer:
  • Health insurance – comprehensive plans with low out-of-pocket costs
  • Generous paid time off benefits
  • Profit sharing – calculated based on profitability
  • 4% 401K match – immediately vested
  • 100% paid Team Member premiums for life insurance and short-term disability insurance
Join Our Team:

We are committed to creating a work environment that is inclusive, diverse, and supportive. If you are a motivated and talented individual who is passionate about lighting solutions, we encourage you to apply for this exciting opportunity. Stay connected with us on social media to learn more about the Musco Team.