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Outpatient Clinic Support Specialist
2 months ago
Wayne Health Services Inc is a premier healthcare organization in the metro-Detroit region, dedicated to serving a diverse patient population with excellence. Our commitment is to enhance medical practices and nurture the future of healthcare professionals.
Job Title: Contingent Patient Services Representative
Job Overview:
The Contingent Patient Services Representative is integral to delivering outstanding patient support within an outpatient clinic environment. This role encompasses both reception and administrative responsibilities, ensuring seamless interactions with patients, their families, and clinical staff to foster a welcoming atmosphere.
Key Responsibilities:
- Manage daily clinic functions and administrative tasks, including responding to inquiries, coordinating appointments, and maintaining patient records.
- Deliver exceptional service by welcoming patients, verifying their identity, and gathering essential information.
- Facilitate accurate billing processes, payment collection, and assist patients with financial inquiries.
- Ensure a tidy and secure workspace, promptly communicating any updates or changes to patients.
- Comply with all quality and safety standards while working autonomously or collaboratively.
- Occasionally travel to various clinic sites as required and undertake additional assigned responsibilities.
- High School Diploma or equivalent required.
- 2-3 years of experience in Medical Billing or within a Physician's Office.
- Prior experience in customer service, with familiarity in healthcare systems.
- Proficient in Microsoft Excel and Word, along with medical terminology.
- Excellent attention to detail, strong communication, and effective problem-solving abilities.
- Capability to handle multiple tasks, perform under pressure, and maintain a professional demeanor.
- Understanding of medical insurance, billing practices, and office operations.
- Dedication to patient-focused and efficient healthcare service delivery.
- Adherence to Health and Safety regulations, including mandatory annual TB testing.
- Standard 40-hour work week, with scheduling based on departmental requirements.
- Occasional overtime may be necessary.