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Implementation Manager

2 months ago

Raleigh, North Carolina, United States Meltwater Full time
About the Role

Meltwater is seeking a highly skilled Implementation Manager to join our team. As an Implementation Manager, you will be responsible for facilitating a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features.

Key Responsibilities
  • Client Onboarding: Collaborate with clients to understand their needs and objectives, and provide customized team training to ensure alignment with their goals.
  • Implementation Management: Lead and manage client implementations to ensure smooth transitions, and establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
  • Configuration and Setup: Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
  • Analytics and Reporting: Construct and manage complex Boolean logic queries and analytics for insightful data extraction, and develop customized reports and dashboards tailored to individual client parameters.
  • Training and Support: Conduct both online and in-person training sessions to facilitate platform proficiency among clients, and provide ongoing support to ensure client satisfaction.
  • Project Management: Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans to ensure project success.
  • Client Engagement: Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions, and effectively communicate project status and deliverables with internal and external teams.
Requirements
  • Education: Bachelor's degree or higher in a relevant field.
  • Experience: Minimum of 1 year of relevant experience in a client-facing role within software support.
  • Skills: Strong executive presence, excellent verbal and written communication skills, empathy, business acumen, customer-centric mindset, problem-solving skills, and organizational abilities.
  • Language: Excellent written and verbal communication skills in English.
About Meltwater

Meltwater is a leading provider of media intelligence and social media monitoring solutions. We empower our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

We are proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals.