Technical Implementation Solution Specialist

4 weeks ago


Raleigh, North Carolina, United States CIPPlanner Corporation Full time
Job Overview

CIPPlanner Corporation is seeking a highly skilled Technical Implementation Solution Engineer to join our dynamic software implementation team. The ideal candidate will possess excellent communication skills, a strong technical background, and experience in software implementation and the latest technologies.

As a Technical Implementation Solution Engineer, you will be the first point of contact for our clients' technical staff and assist them with system deployment and a wide range of technical issues.

Key Responsibilities

Software Implementation:

  • Understand the Software Development Life Cycle (SDLC) and be responsible for seamlessly integrating client software into private network and cloud solutions.
  • Utilize C# and Microsoft.Net Framework, and deploy software through DevOps (branch control, Azure).
  • Practice Continuous Integration/Continuous Deployment (CI/CD) method and troubleshoot and resolve deployment of the CIPAceTM Software, hardware, and network issues.

User Assistance:

  • Instruct client's technical staff with system applications on CIPAceTM and guide them through problem-solving processes and provide step-by-step instructions.
  • Educate client's technical staff on best practices for software system deployment, usage, and security.

System Maintenance:

  • Perform routine maintenance tasks such as software updates, backups, and patch management.
  • Monitor system performance and proactively address potential issues.
  • Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.
Requirements

We are looking for a candidate with a degree in Computer Science, Information Science, or related fields, or equivalent experience. The ideal candidate will have proven experience and knowledge in software implementation and technical support, particularly with Microsoft .NET Framework and Azure.

Strong communication and problem-solving skills are essential, as well as the ability to work independently and proactively to address client needs. Flexibility to work across multiple time zones and accommodate clients and global team members is also required.

We offer competitive compensation and a benefit package including medical, dental, vision, retirement savings plan, and PTO pay to the successful candidate.



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