Customer Service Representative

4 weeks ago


Naples, Florida, United States Goodwill Industries of Southwest Florida Full time
Job Description

Job Title: Retail Sales Associate

Job Summary: We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Goodwill Industries of Southwest Florida. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, assisting customers on the sales floor, and processing transactions at the register.

Responsibilities:

  • Provide friendly, fast, and accurate customer service
  • Assist customers on the sales floor and at the checkout register
  • Become familiar with all departments and categories to assist with customer questions and requests
  • Greet all customers and take donations
  • Process donations and provide receipts
  • Cross-train to cover the backdoor donation area and process all stations in the backroom

Requirements:

  • High school diploma or equivalent preferred
  • Retail experience preferred
  • Ability to use cash register, adding machine, credit card machine, and telephone
  • Able to follow pricing guidelines and oral and written instructions
  • Basic math skills and ability to use good judgment
  • Ability to stand for long periods of time and lift up to 40 pounds

Benefits:

  • Health, vision, and dental plans
  • 403(b) retirement plan
  • Paid holidays
  • Personal time off (PTO)
  • Employee Assistance Program
  • Store discounts
  • Tuition reimbursement

Workplace Values:

  • Respect: We treat all people with dignity and respect
  • Stewardship: We honor our heritage by being socially, financially, and environmentally responsible
  • Ethics: We strive to meet the highest ethical standards
  • Learning: We challenge each other to strive for excellence and to continually learn
  • Innovation: We embrace continuous improvement, bold creativity, and change


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