IT Infrastructure Specialist

1 week ago

Washington, Washington, D.C., United States CSBS Full time
Job Summary

The IT Engineer plays a critical role in designing and deploying CSBS IT infrastructure, systems, and applications. This position requires a strong understanding of IT systems, networks, and cloud computing, as well as excellent communication and collaboration skills.

Key Responsibilities
  • Design and deploy IT infrastructure, systems, and applications to meet business needs
  • Manage and maintain IT systems, including asset management, account management, configuration management, content management, system design, maintenance, monitoring, troubleshooting, change control, end-user training and assistance, desktop support, and system documentation
  • Collaborate with the Information Security team to validate and implement recommendations into production environment
  • Apply engineering principles and best practices to ensure system reliability, security, and scalability of IT systems
  • Manage operations activities across multiple SaaS application platforms
  • Independently perform Proof of Concept study by working with several vendors, deploying products in test environments, conducting analysis on benefits and suitability, and providing final recommendation to leadership
  • Serve as an IT business partner for internal departments on administrative or technical matters, as well as assigned projects
  • Deploy software applications to all clients using GPO and other mass deployment methodologies
  • Troubleshoot and resolve issues with Windows Server, Active Directory, and Group Policy
  • Help investigate and troubleshoot escalated application issues that could not be resolved by Service Desk or Call Center analysts
  • Ensure IT solutions are documented, in line with the technical design specifications, and knowledge transfer is completed
  • Ensure appropriate level of documentation and communication occur with end users to ensure they can fully utilize provided services
  • Configure and tune monitoring of IT operations using automated monitoring tools and respond to alerts, with proper internal and vendor escalations, including after-hours
  • Perform system hardening techniques to secure client workstations, and or servers
  • Manage user entitlements, including account activation/deactivation, monitoring for account dormancy, etc. for all systems in the CSBS IT portfolio
  • Performing reporting along with periodic log and monitoring trends analysis
  • Implement and manage core AWS cloud environment services such as VPC, EC2, EBS, snapshots, security groups, elastic load balancers, etc.
Requirements
  • Computer Science B.S. / B.A. degree or equivalent is desired
  • Minimum of four (4) years' experience in an IT Engineering, Systems Architect, or equivalent role (project level support acceptable)
  • Microsoft certification(s) preferred
  • Experience applying engineering concepts such as scope definition, developing requirements, systems architecture, evaluating interfaces, systems performance, security, database systems, data analysis, risk management, etc.
  • Experience designing, implementing, and operating a broad array of technologies in competencies such as but not limited to software, networks, operating systems, programming languages, hardware, cloud computing, data storage, cyber security, identity and access management
  • Experience in SQL server installation and administration preferred
  • Prior IT Service Management experience following ITIL processes and utilizing tools such as ServiceNow is desired
  • Hands-on experience with engineering concepts such as scope definition, developing requirements, systems architecture, evaluating interfaces, systems performance, security, database systems, data analysis, technical risk management, etc.
  • Hands-on experience with a broad array of technologies in competencies such as software, networks, operating systems, scripting, hardware, cloud computing, data storage, cyber security, identity and access management
  • Proven track record of successfully managing and deploying IT projects independently while delivering high quality results
  • Knowledge, Skills, and Abilities
Working Conditions

General office. Occasional off-hours maintenance work.

Core Leadership Competencies
  • Achievement Oriented Thinking
  • Change Management
  • Emotional Intelligence
Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together

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