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Automotive Service Consultant

2 months ago

Wheat Ridge, Colorado, United States Foundation Automotive Corp-company Full time
Position Overview

Foundation Automotive Corp is in search of a skilled Automotive Service Consultant to enhance our customer service operations. As a Service Consultant, your primary role will involve engaging with clients to assess their vehicle maintenance requirements, propose additional services, and generate repair orders. This position demands a high level of customer engagement and collaboration with service technicians and the parts department to ensure seamless service delivery.

Why Choose Foundation Automotive?

  • Exclusive Automotive Discounts at our partner dealerships
  • Comprehensive Medical, Dental, Vision, Life Insurance & 401K Options
  • Employee Recognition Events fostering a family-oriented culture
  • Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA) Available
  • Company-sponsored meals
  • Travel Support and Insurance

Key Responsibilities:

  • Schedule, confirm, and prepare for customer appointments to enhance their service experience.
  • Welcome customers promptly and cultivate loyalty through exceptional service.
  • Identify vehicle service requirements based on customer input and thorough vehicle inspections.
  • Utilize a consultative approach to guide customers in planning necessary vehicle maintenance.
  • Create transparent repair orders detailing costs and time estimates for customers.
  • Maintain regular communication with technicians and the parts department to ensure timely service completion.
  • Inform customers of any changes to estimates or timelines, providing detailed explanations and obtaining necessary approvals for additional repairs.
  • Follow up with customers regarding their vehicle status, adhering to their preferences.
  • Ensure a positive vehicle handover experience for customers.
  • Achieve customer service excellence by meeting or exceeding 'above district' customer satisfaction scores.
  • Set personal income objectives aligned with dealership productivity standards and develop strategies to achieve them.
  • Deliver an outstanding customer experience to foster loyalty.
  • Protect dealership assets and maintain customer confidentiality.
  • Exhibit extensive product knowledge to assist customers with service maintenance and warranty inquiries.
  • Maintain a professional appearance at all times.
  • Complete all required training through the company training portal.
  • Adhere to a consistent and reliable work schedule.
  • Uphold ethical business practices and integrity in all interactions to reinforce the Foundation Automotive brand.
  • Perform all duties safely and responsibly.
  • Other responsibilities as assigned.

Qualifications:

  • High School diploma or equivalent
  • Demonstrated ability to deliver exceptional customer service.
  • Proven sales ability meeting dealership standards.
  • Valid driver's license with a satisfactory driving record
  • Successful completion of pre-employment assessments
  • Authorization to work in the USA.

About Us: Foundation Automotive is a rapidly expanding automotive group with numerous dealerships across the United States. Our vision is to set the standard for top-tier automotive solutions in North America, fostering trust, excellence, and innovation for our customers and employees. We prioritize our Core Values and are dedicated to helping individuals succeed.

Our brands are united by a shared vision that promotes Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation, and Continuous Improvement.

Together, we are Foundation Automotive.

Foundation Automotive boasts a distinguished executive management team committed to a people-first culture. Our organization values integrity and accountability, ensuring we support your success while maintaining a progressive open-door policy.