Customer Service Representative

4 weeks ago


Lubbock, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

Perdue Brandon Fielder Collins & Mott LLP is seeking a professional and detail-oriented Customer Service Representative to join our Collections Department. As a key member of our team, you will be responsible for assisting in the collection of delinquent fines and fees accounts through various communication methods and possible suit preparation.

Key Responsibilities:

  • Receive high volumes of inbound phone calls and respond to customer inquiries in a professional and courteous manner.
  • Make outbound calls to account owners to resolve delinquent accounts and negotiate payment plans.
  • Track correspondence sent, received, or requiring further action in our account management system.
  • Research owner contact information as needed to ensure accurate and timely communication.
  • Meet daily, weekly, and monthly production objectives while maintaining high-quality call results.

Requirements:

  • High school diploma or equivalent required; some college preferred.
  • Previous office experience, preferably in a law office, collections environment, or tax office.
  • Excellent customer service skills and ability to work independently.
  • Strong oral and written communication skills, with proficiency in Microsoft Office.

Work Environment:

This position involves sitting at a computer most of the day, utilizing a headset, and being on the phone frequently. On-the-job training will be provided, and annual performance reviews will be conducted to ensure your success in this role.



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