System Support Specialist

6 days ago


Corona, California, United States Saalex Full time
Job Summary:

The System Support Specialist will provide technical support for a wide range of hardware and software systems, including laptops, desktops, network equipment, mobile devices, printers, scanners, and associated peripherals. The ideal candidate will have a strong background in IT and be able to troubleshoot and resolve technical issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support for hardware and software systems, including laptops, desktops, network equipment, mobile devices, printers, scanners, and associated peripherals.
  • Install, configure, and troubleshoot hardware and software systems.
  • Perform systems management and monitoring tasks, including patching, upgrading, and enhancing systems as approved by the customer.
  • Responsible for security and administrative control for services and systems.
  • Monitor server applications for availability, latency, and technical issues.
  • Support customer configuration management procedures.
  • Perform monitoring of all upgrades and enhancements.
  • Provide support to end-users and ensure all issues and requests are entered and completed within client's ticketing system.
  • Monitor server applications, system logs, and software logs for errors and alerts.
  • Mentor and support junior Desktop Technicians.
  • Create documentation for various processes, procedures, and systems.
Mandatory Skill Requirements:
  • Must be able to pass a background check and obtain and maintain a Secret Security Clearance.
  • Installing and troubleshooting both hardware and software.
  • Ability to support Microsoft operating systems.
  • Working knowledge of general office software such Microsoft Office and Microsoft 365.
  • Ability to work with minimal guidance.
  • Current Security Clearance.
  • Security + Certification.
Desired Skill Requirements:
  • Experience with Navy and/or Marine Corps NMCI systems is preferred.
  • A+ Certification.
  • Quality Assurance experience in Lean Six Sigma, ISO 9000, or ANSI processes and certifications.
Education:

An Associates Degree or combination of education and experience.

Experience:

A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.

Benefits:
  • Competitive Compensation: We offer a highly competitive salary package to attract and retain top talent in the industry.
  • Comprehensive Health Coverage: We provide a comprehensive health insurance plan that covers medical, dental, and vision expenses.
  • Retirement Savings: We offer a robust retirement savings program, including a 401(k) plan, to help our employees plan for their future.
  • Work-Life Balance: We believe in the importance of work-life balance and understand that our employees have personal commitments and responsibilities.
  • Professional Development: We are committed to the growth and development of our employees.
  • Recognition and Rewards: We value the contributions of our employees and believe in recognizing their achievements.
  • Positive and Inclusive Work Environment: We foster a positive and inclusive work environment where diversity is valued, and employees feel respected and empowered.


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