System Support Specialist
6 days ago
The System Support Specialist will provide technical support for a wide range of hardware and software systems, including laptops, desktops, network equipment, mobile devices, printers, scanners, and associated peripherals. The ideal candidate will have a strong background in IT and be able to troubleshoot and resolve technical issues in a timely and efficient manner.
Key Responsibilities:- Provide technical support for hardware and software systems, including laptops, desktops, network equipment, mobile devices, printers, scanners, and associated peripherals.
- Install, configure, and troubleshoot hardware and software systems.
- Perform systems management and monitoring tasks, including patching, upgrading, and enhancing systems as approved by the customer.
- Responsible for security and administrative control for services and systems.
- Monitor server applications for availability, latency, and technical issues.
- Support customer configuration management procedures.
- Perform monitoring of all upgrades and enhancements.
- Provide support to end-users and ensure all issues and requests are entered and completed within client's ticketing system.
- Monitor server applications, system logs, and software logs for errors and alerts.
- Mentor and support junior Desktop Technicians.
- Create documentation for various processes, procedures, and systems.
- Must be able to pass a background check and obtain and maintain a Secret Security Clearance.
- Installing and troubleshooting both hardware and software.
- Ability to support Microsoft operating systems.
- Working knowledge of general office software such Microsoft Office and Microsoft 365.
- Ability to work with minimal guidance.
- Current Security Clearance.
- Security + Certification.
- Experience with Navy and/or Marine Corps NMCI systems is preferred.
- A+ Certification.
- Quality Assurance experience in Lean Six Sigma, ISO 9000, or ANSI processes and certifications.
An Associates Degree or combination of education and experience.
Experience:A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.
Benefits:- Competitive Compensation: We offer a highly competitive salary package to attract and retain top talent in the industry.
- Comprehensive Health Coverage: We provide a comprehensive health insurance plan that covers medical, dental, and vision expenses.
- Retirement Savings: We offer a robust retirement savings program, including a 401(k) plan, to help our employees plan for their future.
- Work-Life Balance: We believe in the importance of work-life balance and understand that our employees have personal commitments and responsibilities.
- Professional Development: We are committed to the growth and development of our employees.
- Recognition and Rewards: We value the contributions of our employees and believe in recognizing their achievements.
- Positive and Inclusive Work Environment: We foster a positive and inclusive work environment where diversity is valued, and employees feel respected and empowered.
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