Chief Customer Experience Officer

6 days ago


Jacksonville, Florida, United States JEA Full time
Job Description

JEA is seeking a highly skilled and experienced Chief Customer Experience Officer to lead our customer-centric initiatives and foster a culture of excellence in customer experience.

Key Responsibilities:
  • Develop and implement a comprehensive customer experience strategy aligned with JEA's mission and objectives.
  • Lead and inspire large, diverse teams and stakeholders to achieve organizational goals and objectives.
  • Oversee the design and optimization of the customer journey, ensuring a seamless and delightful experience at every touchpoint.
  • Work closely with electric and water operations, marketing and communications, external affairs, finance, technology and other business units to ensure alignment on customer experience goals.
  • Identify opportunities for process improvements and innovations that enhance the customer experience.
  • Stay informed on industry trends and best practices to ensure the customer experience continues to exceed expectations.
Requirements:
  • 15 years of progressively responsible experience in the utility industry, leading customer centric programs and initiatives.
  • Demonstrated ability to lead, inspire, and invigorate large, diverse teams and stakeholders.
  • Mastery in the ability to influence outcomes.
  • Demonstrated agility leading in complex and dynamic environments.
  • Clear precision around the management of all initiatives with crisp execution.


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