Computer Systems Analyst

3 days ago


Reston, Virginia, United States PCI Federal Services Full time
About the Job

As a Computer Systems Analyst at PCI Federal Services, you will be responsible for providing technical support to our team members and clients. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

Duties and Responsibilities:

  • Provide timely and effective technical support to users via phone, email, or in-person interactions.
  • Analyze complex technical issues and develop creative solutions to resolve problems.
  • Collaborate with the IT team to troubleshoot network devices, including routers, switches, and firewalls.
  • Manage and troubleshoot user accounts, email, and access permissions.
  • Perform routine tasks using experience and judgment, such as setting up and configuring user equipment.
  • Troubleshoot issues with Windows, macOS, iOS, Android, and Microsoft Office products.
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

Qualifications:

  • Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
  • CompTIA A+ certification is required; other relevant certifications are a plus.
  • Strong understanding of computer systems, networking, and IT infrastructure.
  • Familiarity with Windows, macOS, iOS, and Android operating systems.
  • Proficiency in troubleshooting hardware and software issues.
  • Good communication and interpersonal skills.
  • Ability to work well in a team and independently.

Estimated Salary Range: $70,000 - $90,000 per year, depending on experience and qualifications.

At PCI Federal Services, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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