Dietary Telephone Interviewer

3 weeks ago


Raleigh, North Carolina, United States Greene Resources Full time

About the Role

We are seeking a highly skilled Dietary Telephone Interviewer to join our team. As a Dietary Telephone Interviewer, you will be responsible for conducting dietary telephone interviews with survey participants for the National Health and Nutrition Examination Survey (NHANES).

Responsibilities

  • You will follow a scripted questionnaire precisely to collect accurate data, ensuring all responses are entered correctly into the system in real-time.
  • You will engage with participants to address concerns and attempt to convert those who previously declined participation.
  • You will attend all required training sessions to stay informed on survey protocols and maintain high standards of data quality throughout the collection process.
  • You will provide excellent customer service by taking calls and answering queries and concerns efficiently.
  • You will collaborate with other call center professionals to improve customer service and resolve issues effectively.

Education Requirements

No education requirements are necessary for this role.

Desired Background/Skills

  • A call center or customer service environment is advantageous but not required.

Qualifications

  • Active listening: Being able to listen to understand, not just to respond.
  • Problem-solving: The ability to quickly identify and resolve customer issues.
  • Product knowledge: Understanding the company's products or services and how to answer questions about them.
  • Computer skills: Being able to use computer software and type quickly.
  • Attention to detail: Being able to identify important information and use it to act.
  • Organizational skills: Being able to design a system to keep track of conversations with customers.
  • Interpersonal communication: Being able to deliver excellent service and resolve customer issues.

Salary Information

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.

Benefits

Greene Resources offers a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.

Why Join Us?

Greene Resources is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer and value diversity in all its forms.



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