Dietary Telephone Interviewer
3 weeks ago
About the Role
We are seeking a highly skilled Dietary Telephone Interviewer to join our team. As a Dietary Telephone Interviewer, you will be responsible for conducting dietary telephone interviews with survey participants for the National Health and Nutrition Examination Survey (NHANES).
Responsibilities
- You will follow a scripted questionnaire precisely to collect accurate data, ensuring all responses are entered correctly into the system in real-time.
- You will engage with participants to address concerns and attempt to convert those who previously declined participation.
- You will attend all required training sessions to stay informed on survey protocols and maintain high standards of data quality throughout the collection process.
- You will provide excellent customer service by taking calls and answering queries and concerns efficiently.
- You will collaborate with other call center professionals to improve customer service and resolve issues effectively.
Education Requirements
No education requirements are necessary for this role.
Desired Background/Skills
- A call center or customer service environment is advantageous but not required.
Qualifications
- Active listening: Being able to listen to understand, not just to respond.
- Problem-solving: The ability to quickly identify and resolve customer issues.
- Product knowledge: Understanding the company's products or services and how to answer questions about them.
- Computer skills: Being able to use computer software and type quickly.
- Attention to detail: Being able to identify important information and use it to act.
- Organizational skills: Being able to design a system to keep track of conversations with customers.
- Interpersonal communication: Being able to deliver excellent service and resolve customer issues.
Salary Information
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.
Benefits
Greene Resources offers a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
Why Join Us?
Greene Resources is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer and value diversity in all its forms.
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