Professional Dietary Interviewer

2 weeks ago


Raleigh, North Carolina, United States Greene Resources Full time
Job Title: Dietary Telephone Interviewer

About Greene Resources:

We are committed to creating a diverse and inclusive work environment where everyone can thrive. As an equal opportunity employer, we welcome applicants from all backgrounds and abilities.


Estimated Salary Range:

$35,000 - $45,000 per year, depending on experience.


Job Description:

Job Overview:

As a Dietary Telephone Interviewer with Greene Resources, you will play a crucial role in collecting data for the National Health and Nutrition Examination Survey (NHANES). You will conduct scripted telephone interviews with survey participants, emphasizing the importance and value of their participation.


Responsibilities:

  • Data Collection: Follow a precise scripted questionnaire to collect accurate data, ensuring all responses are entered correctly into the system in real-time.
  • Engagement: Engage with participants to address concerns and attempt to convert those who previously declined participation.
  • Training: Attend all required training sessions to stay informed on survey protocols and maintain high standards of data quality throughout the collection process.
  • Customer Service: Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Collaboration: Collaborate with other call center professionals to improve customer service.

Education Requirements:

  • No education requirements are necessary for this position.

Desired Background/Skills:

  • A background or experience in a call center or customer service environment is advantageous.

Qualifications:

  • Active Listening: Being able to listen to understand, not just to respond.
  • Problem-Solving: The ability to quickly identify and resolve customer issues.
  • Product Knowledge: Understanding the company's products or services and how to answer questions about them.
  • Computer Skills: Being able to use computer software and type quickly.
  • Attention to Detail: Being able to identify important information and use it to act.
  • Organizational Skills: Being able to design a system to keep track of conversations with customers.
  • Interpersonal Communication: Being able to deliver excellent service and resolve customer issues.

Work Environment:

This is a remote work opportunity, allowing you to work from the comfort of your own home.



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