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Part-Time Guest Services Ambassador

2 months ago

Lancaster, Pennsylvania, United States High Hotels Full time
{"title": "Part-Time Guest Services Representative", "description": "

Job Summary: We are seeking a Part-Time Guest Services Representative to join our team at the Hampton Inn in Lancaster, PA. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, responding to their needs and inquiries, and ensuring a positive experience during their stay.

Responsibilities:

  • Respond to guest requests and inquiries in a timely and professional manner
  • Take, modify, and cancel guest reservations
  • Communicate hotel facilities and services to all guests
  • Provide information on the local area and points of interest
  • Assist guests with arrivals and departures
  • Answer front desk phone and handle cash transactions

Requirements:

  • A high school diploma or general equivalent (GED) preferred
  • Ability to work in a team environment and independently
  • Customer service experience
  • Strong math, reading, and communication skills
  • Availability to work weekends and holidays

What We Offer:

  • Competitive hourly rate
  • Opportunity to work in a fun and dynamic environment
  • Comprehensive total compensation package including medical benefits, 401(k), and vacation time

Equal Opportunity Employer: High Hotels is an equal opportunity employer and welcomes applications from diverse candidates.

", "lang_code": "en-US"}