Sales Account Manager

5 days ago

Sunrise Manor, Nevada, United States Prime Bites Full time

Job Title: Sales Account Manager

Job Overview:

The Sales Account Manager will be responsible for managing and expanding relationships with clients, driving revenue through sales, and ensuring the highest level of customer satisfaction. This role involves a balance of maintaining ongoing relationships with current clients and identifying new sales opportunities.

Key Responsibilities:

  • Account Management:
    • Build and maintain strong relationships with key clients.
    • Act as the primary point of contact for client inquiries, concerns, and issues.
    • Regularly meet with clients to understand their business needs and provide tailored solutions.
  • Sales Strategy & Growth:
    • Develop and execute account plans to meet and exceed sales targets.
    • Identify new business opportunities within existing accounts and upsell additional products or services.
    • Collaborate with the sales team to generate new leads and close new accounts.
  • Client Communication:
    • Present proposals, product offerings, and value propositions to clients.
    • Provide clients with accurate and timely information regarding product availability, pricing, and timelines.
    • Handle client escalations in a professional and timely manner.
  • Shipping and Order Coordination:
    • Work closely with logistics and warehouse teams to ensure timely shipment of orders.
    • Update clients on the status of their orders, including expected shipping and delivery dates.
    • Input and update shipping information in the company's CRM or order management systems.
    • Track orders to ensure accurate delivery and resolve any shipping-related issues or delays.
  • Reporting & Analysis:
    • Prepare sales forecasts, track performance metrics, and report on account activity.
    • Monitor market trends and customer feedback to identify new sales opportunities and risks.
    • Use customer feedback to suggest product improvements and innovations.
  • Collaboration & Coordination:
    • Collaborate with internal teams (marketing, logistics, finance, etc.) to provide the best service to clients.
    • Ensure seamless handoff between the sales team and other departments, such as operations and customer support.

Required Skills & Qualifications:

  • Proven experience in account management or sales, preferably in a B2B environment.
  • Strong communication and negotiation skills.
  • Ability to manage multiple accounts and priorities.
  • Proficiency with CRM software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills, particularly in handling shipping and logistics updates.
  • Ability to work in a fast-paced environment and adapt to changes.

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