Customer Experience Manager
4 days ago
We are seeking a highly skilled Customer Experience Manager to lead our store operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing front-end operations, leading omnichannel processes, and maintaining store recovery standards.
Key Responsibilities- Lead Store Operations: Manage and deliver effective front-end operations and expectations, ensuring a seamless customer experience.
- Lead Omnichannel Processes: Oversee the execution of omnichannel processes, ensuring a consistent and high-quality customer experience across all channels.
- Manage Store Recovery: Maintain store recovery standards, ensuring that all store conditions and results meet company expectations.
- Assist Store Manager: Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
- Train and Develop Team Members: Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support Talent Development.
- Serve as Manager on Duty: Serve as Manager on Duty, interacting with customers, and ensuring a positive and respectful experience.
- Participate in Truck Unloading and Stocking: Participate in the truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
- Manage Shrink and Safety Programs: Manage and execute shrink and safety programs, ensuring a safe and secure work environment.
- Retail Management Experience: Preferred retail management experience, with a focus on customer service and store operations.
We are an equal opportunity employer and are committed to providing a safe and inclusive work environment. The physical demands of this role include standing for long periods, moving throughout the store, and lifting heavy boxes and accessing high shelves.
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